[All Things Quality] Perhaps They Should Have Tested More - J.P. Morgan Chase

Millions of customers who bank online with J.P. Morgan Chase & Co. lost electronic access to their accounts as the company's website suffered a severe outage starting Monday at 11:00 PM ET.

At one time today the Chase site reportedly indicated it was undergoing "scheduled system maintenance". But as of 8:30 PM ET Tuesday, the site now says "Our website is temporarily unavailable. We're working quickly to restore access. Please log on later."

There's no indication yet when this outage is expected to end.
  • The result of a flaw in a software program tailored for J.P. Morgan.
  • More than 16 million computer and iPhone users impacted
  • The Chase outage "appeared to be unusually lengthy"
  • People can't check their balances or pay their bills online
  • Affects both businesses and consumers
  • Affects all online transactions
Perhaps Chase should have tested more.

See also:


Update: Wednesday, September 15.

When I checked around 6:30 AM ET this morning, the Chase site was back up and running, although there still doesn't seem to be an official explanation for the more than one day outage.

  • down for more than a day
  • "It's an eternity in the online world
  • speculation as to the cause appears on Twitter and online message boards
See also:
    http://chicagobreakingbusiness.com/2010/09/chase-banking-web-site-back-online.html


My name is Joe Strazzere and I'm currently a Director of Quality Assurance.
I like to lead, to test, and occasionally to write about leading and testing.
Find me at http://strazzere.blogspot.com/.