[All Things Quality] Perhaps They Should Have Tested More - J.P. Morgan Chase
Millions of customers who bank online with J.P. Morgan Chase & Co. lost electronic access to their accounts as the company's website suffered a severe outage starting Monday at 11:00 PM ET.
At one time today the Chase site reportedly indicated it was undergoing "scheduled system maintenance". But as of 8:30 PM ET Tuesday, the site now says "Our website is temporarily unavailable. We're working quickly to restore access. Please log on later."
There's no indication yet when this outage is expected to end.
- The result of a flaw in a software program tailored for J.P. Morgan.
- More than 16 million computer and iPhone users impacted
- The Chase outage "appeared to be unusually lengthy"
- People can't check their balances or pay their bills online
- Affects both businesses and consumers
- Affects all online transactions
Perhaps Chase should have tested more.
See also:
http://www.businessweek.com/news/2010-09-14/jpmorgan-still-trying-to-restore-online-banking.html
http://bucks.blogs.nytimes.com/2010/09/14/chases-online-banking-outage/
http://bucks.blogs.nytimes.com/2010/09/14/chases-online-banking-outage/
Update: Wednesday, September 15. When I checked around 6:30 AM ET this morning, the Chase site was back up and running, although there still doesn't seem to be an official explanation for the more than one day outage.
http://chicagobreakingbusiness.com/2010/09/chase-banking-web-site-back-online.html |
| My name is Joe Strazzere and I'm currently a Director of Quality Assurance. I like to lead, to test, and occasionally to write about leading and testing. Find me at http://strazzere.blogspot.com/. |